We want you to feel confident and excited about learning Japanese with Lofi Japanese.
That’s why we offer a straightforward refund policy — if you’re not satisfied, just let us know.
If you’re not happy with your Lofi Japanese course for any reason, just let us know within 30 days of your purchase and we’ll issue you a full refund
-You’ll receive a full refund, minus any non-recoverable payment processing fees
(typically less than $5).
-No need to explain why to qualify—just email us and we’ll take care of the rest
-Refunds are typically processed within 10 business days
Please send us an email via our Contact Us page
Please include:
(1) The email address you used to purchase the course
(2) The name of the course you purchased (if applicable)
(3) Your request for a refund
We will then confirm when your refund has been processed
Although we do provide a 30-Day Money-Back Guarantee, please note the following:
(1) Refunds are only available for the first 30 days after the payment is made
(2) Refunds will be issued to the original payment method used during the purchase
(3) Processing fees will be retained
(4) Payment is required for each product you use, as per the pricing shown to you
If there is a different deal given that you missed, this is not a reason for a refund
(5) We use Stripe and PayPal to handle payments
Their terms and privacy policies also apply
(6) Charges are made through the payment method you select in your account settings
(7) All fees are in U.S. dollars and you are responsible for any currency conversion or foreign exchange fees
(8) Duplicate purchases made under different emails may only be refunded at our discretion
(9) We reserve the right to decline refunds if we believe the policy is being misused (e.g., repeated refunds under different emails)
(10) Violating our Terms of Use may result in revoked access without a refund
Please review our Terms for details
(11) In the case of third-party purchases like if bought in a bundle from another site, the refund may be subject to that site's refund
For any questions about this Policy, please use the Contact Us form on our website
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